Center Operation, New students recruitment and Customer Service Management: (80%)
- Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage…).
- Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.
- Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners
- Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
- Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
- Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
- Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
- Working closely with the School partnership manager to build a strong relationship with the school’s principal and organize the school events.
- Conduct parent orientation counseling
- Conducting interviews and entrance exams with prospective students
- Plan, conduct and manage attendance, learning progress, end-of-course result
- Being accountable for student re-enrollment and customer service at the center.
Team Management and other Admin Tasks (20%)
- Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
- Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
- Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
- Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
- Ensure center and staff adherence to relevant government regulations, code and law.
- Assure consistent levels of student and staff satisfaction.
- Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
- Minimum Bachelor Degree with at least 5 years’ working experience in education sales and/or service industry, with at least 2 years in management.
- Strong focus on setting standards in sales consultation and customer service quality.
- Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs.
- High moral ethics and professional appearance.
- Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships.
- Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills.
- Good agility and willing to travel around and outside HCMC
- Social, Health & Unemployment Insurance
- Premium Healthcare Insurance
- Performance bonuses
- Regular training
- Annual leave
- Company trip/Team building
- Year-end party