CENTER MANAGER

Academic

Ho Chi Minh

January 5, 2023

Full Time

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Center Operation, New students recruitment and Customer Service Management: (80%)

Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage…).
Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.
Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
Working closely with the School partnership manager to build a strong relationship with the school’s principal and organize the school events.
Conduct parent orientation counseling
Conducting interviews and entrance exams with prospective students
Plan, conduct and manage attendance, learning progress, end-of-course result
Being accountable for student re-enrollment and customer service at the center.

Team Management and other Admin Tasks (20%)

Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
Ensure center and staff adherence to relevant government regulations, code and law.
Assure consistent levels of student and staff satisfaction.
Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.

REQUIREMENTS:

Minimum Bachelor Degree with at least 5 years’ working experience in education sales and/or service industry, with at least 2 years in management.
Strong focus on setting standards in sales consultation and customer service quality.
Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs.
High moral ethics and professional appearance.
Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships.
Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills.
Good agility and willing to travel around and outside HCMC

BENEFITS:

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