January 5, 2023
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Job Description

Center Operation, New students recruitment and Customer Service Management: (80%)

  • Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage…).
  • Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.
  • Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners
  • Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.
  • Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
  • Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
  • Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
  • Working closely with the School partnership manager to build a strong relationship with the school’s principal and organize the school events.
  • Conduct parent orientation counseling
  • Conducting interviews and entrance exams with prospective students
  • Plan, conduct and manage attendance, learning progress, end-of-course result
  • Being accountable for student re-enrollment and customer service at the center.

Team Management and other Admin Tasks (20%)

  • Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.
  • Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
  • Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
  • Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
  • Ensure center and staff adherence to relevant government regulations, code and law.
  • Assure consistent levels of student and staff satisfaction.
  • Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.


  • Minimum Bachelor Degree with at least 5 years’ working experience in education sales and/or service industry, with at least 2 years in management.
  • Strong focus on setting standards in sales consultation and customer service quality.
  • Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs.
  • High moral ethics and professional appearance.
  • Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships.
  • Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills.
  • Good agility and willing to travel around and outside HCMC


  • Social, Health & Unemployment Insurance
  • Premium Healthcare Insurance
  • Performance bonuses
  • Regular training
  • Annual leave
  • Company trip/Team building
  • Year-end party