CUSTOMER CARE OFFICER

September 5, 2022
8,000,000VND - 10,000,000VND / month
Application ends: October 5, 2022
Apply Now

Apply for this job

Upload CV (doc, docx, pdf)

Job Description

KEY RESPONSIBILITIES

  • Efficient & high-quality implementation of after-sales and customer care at the center
  • Coordinating with Head TA to find out how to take care and support students
  • Handle complaints from parents.
  • Arrange and support meeting teachers & parents
  • Arrange the mid-term, final tests, reports, and certificates and collect test result
  • Liaise with Academic team to supply tests for classes
  • Support the other LCS in taking care of Library/Materials and in the execution of all courses when the LCS is not in the teachers’ room
  • Assist Education Advisors or with some admin things as requested by Center Manager
  • Provide necessary administrative support on materials to all teachers during their working hours
  • Tracking and enrolling students in classes combined with Operation Supervisor to arrange schedule buses for students
  • Perform other duties as assigned by the Center Manager.

REQUIREMENTS

  • Graduated at College / University
  • Having at least 1 year of experience in Customer Service
  • Ability to multitask, prioritize and manage time effectively
  • Patience, empathy, and passion for communication
  • Knowledge of Office skills (Word, Excel,..)
  • Good verbal and written communication skills.

BENEFITS

  • Competitive salary in line with experience and capability
  • Annual KPI evaluation for salary review.
  • Social, health & unemployment insurance.
  • Premium Healthcare insurance.
  • Annual leave days: 12 days/year.
  • Tuition fee discount for family members.

WORKING SCHEDULE: 43 hours/ week

WORKING LOCATION: 436-438-440 Tân Phú, Tân Phú Ward, District 7, HCMC