OPERATION SUPERVISOR

Job Description

TAs management:

• Recruit, train and manage TAs, ensuring TAs come to work on time and support them to handle issues in class and difficult problems.
• Work with Academic Coordinator to conduct TA training to make sure we deliver the best service.
• Work with Academic Coordinator, CCO and EA Supervisor to get teachers’ feedback about TAs and solve them.
• Follow up with all TAs monthly and strictly to make sure they fill in all information about students’ studying in class.

Teacher working schedule:

• Check with centers about upcoming classes to assign teachers to scheduled classes on system based on their availability and skills following class assignment policy.
• Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave or request by Academic Manager.
• Raise recruitment support to recruit new teachers.
• Communicate with teachers to update availability and support them on class offers/teaching schedule issues.
• Inform Academic Manager of cluster about issues regarding teacher’s availability and class opening situation.
• Other tasks assigned by Line Manager.

Center Operation:

• Ensure the operation of the center and managing facilities
• Work with government, other department, … to ensure the center follow well the direction of them

REQUIREMENTS:

• Bachelor’s degree in Business, Communications, or related fields.
• 2-3 years of experience in operation/ academic or service.
• Strong oral and written communication skills.

BENEFITS:

• Competitive salary in line with experience and capability.
• Annual KPI evaluation for salary review.
• Social, health & unemployment insurance.
• Premium Healthcare insurance.
• Annual leave days: 12 days/year.
• Tuition fee discount for family members.