OPERATION SUPERVISOR

January 18, 2023
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Job Description

TAs management:

  • Recruit, train and manage TAs, ensuring TAs come to work on time and support them to handle issues in class and difficult problems.
  • Work with Academic Coordinator to conduct TA training to make sure we deliver the best service.
  • Work with Academic Coordinator, CCO and EA Supervisor to get teachers’ feedback about TAs and solve them.
  • Follow up with all TAs monthly and strictly to make sure they fill in all information about students’ studying in class.

Teacher working schedule:

  • Check with centers about upcoming classes to assign teachers to scheduled classes on system based on their availability and skills following class assignment policy.
  • Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave or request by Academic Manager.
  • Raise recruitment support to recruit new teachers.
  • Communicate with teachers to update availability and support them on class offers/teaching schedule issues.
  • Inform Academic Manager of cluster about issues regarding teacher’s availability and class opening situation.
  • Other tasks assigned by Line Manager.

Center Operation:

  • Ensure the operation of the center and managing facilities
  • Work with government, other department, … to ensure the center follow well the direction of them

REQUIREMENTS:

  • Bachelor’s degree in Business, Communications, or related fields.
  • 2-3 years of experience in operation/ academic or service.
  • Strong oral and written communication skills.

BENEFITS:

  • Competitive salary in line with experience and capability.
  • Annual KPI evaluation for salary review.
  • Social, health & unemployment insurance.
  • Premium Healthcare insurance.
  • Annual leave days: 12 days/year.
  • Tuition fee discount for family members.