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Job Description


The Senior Trainer will assist and support identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.


Key Responsibilities

  • Meeting with CEO/GMs to build a training plan strategy quarterly, yearly
  • Training and coaching for new staff & current staff at the center.
  • Training in sales, customer care, customer services and soft skills.
  • Reviewing existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
  • Working with the Academic Dept to ensure that training materials and programs are current, accurate, and effective.
  • Working with the School Partnerships Head & the telesales team leader to build a suitable training program for school projects
  • Working closely with new centers during the first 3 months to measure sales performance/ sales conversion rate
  • Working closely with MKT/ACA when launching new product or new campaign
  • Follow up with the center’s target & performance and propose training & coaching to improve performance.
  • Developing an annual training plan based on cross functions TNA results.
  • Designing and executing training plan, guidelines, procedures, forms.
  • Carrying out all training and development programs.
  • Follow up and monitor the training budget effectively.
  • Working closely with internal and external training providers on designing course content to match with TNA results.
  • Developing training materials that are aligned with TNA or upon requests.


  • University/College Graduate, major in Education, Marketing, Economics, Business Administration is an advance.
  • At least 3-year working experience in Sales or Training/Education.
  • Experience in Education is an advantage.
  • Good knowledge of sales, marketing, customer service, training management, teaching methodology.
  • Excellent presentation, communication and interpersonal skills.
  • Fluent English is an advantage.
  • Familiar with PC literate, Excel, Word, and PowerPoint.
  • Mature, self-confident, sociable.
  • Positive working attitude and able to influence others.


  • Competitive salary in line with experience and capability.
  • Annual KPI evaluation for salary review.
  • Social, health & unemployment insurance.
  • Premium Healthcare insurance.
  • Annual leave days: 12 days/year.
  • Tuition fee discount for family members.
  • Company trip/Team building
  • Year-end party
  • Performance bonuses
  • 13th Salary
  • Severance pay
  • 12 Public national holidays