OPERATION SUPERVISOR – HANOI

Job Description

1. Scheduling:

• Collaborate with the Academic Manager to plan and interpret new class schedules based on sales targets and center needs.
• Develop a general schedule and arrange teachers for classes and activities, considering factors like holidays and teacher vacations.
• Track and record teacher schedules, leave requests, and teaching efficiency.
• Maintain accurate records for reporting and salary calculations.

2.      Teaching Assistant Management:

• Recruit, interview, and select TAs based on center needs.
• Train and mentor TAs, providing guidance and support in performing their tasks effectively.
• Assist TAs in problem-solving and addressing difficulties they encounter.
• Evaluate TAs’ performance, provide feedback, and implement improvement strategies.

3.      Indirect Customer Service:

• Coordinate tutoring processes, tracking student performance, and organizing tutoring sessions.
• Collaborate with different departments to plan and execute center activities effectively.
• Monitor and encourage student usage of e-learning platforms.
• Track student performance through feedback and report concerns to relevant departments.
• Organize and coordinate TA work schedules, ensuring adequate coverage for classes and activities.
• Oversee weekly TA meetings and facilitate communication within the TA team.

4.     Classroom Operations:

• Prepare for new class openings, confirm schedules, and create class information on the system.
• Manage test-flow processes, including assigning personnel and ensuring smooth test administration.
• Prepare and oversee English Oral Communication Contest (EOCC) materials and schedules.
• Support the administration of the learning system and assist with administrative tasks.
• Register SCD classes on the system and perform related administrative tasks.
• Coordinate in-class activities, including monthly theme activities and marketing initiatives.

5.       Oversee center operation officer tasks.

REQUIREMENTS:

• Bachelor’s degree in Business, Communications, or related fields.
•  2-3 years of experience in operation/ academic or service.
• Strong oral and written communication skills.

BENEFITS:

• Competitive salary in line with experience and capability.
• Annual KPI evaluation for salary review.
• Social, health & unemployment insurance.
• Premium Healthcare insurance.
• Annual leave days: 12 days/year.
• Tuition fee discount for family members.